FAQs

View our showrooms location and hours.

Customer Care representatives are available Monday - Friday, 9:00AM - 5:00PM CST and Saturday, 8:00AM - 4:00PM at (800)220-2225, ext. 2.  You can also email customercare@schneidermans.com and your questions will be answered within 1-2 business days.

Yes, you may visit or call any of our showrooms to place an order with one of our Product Specialists.

You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Apple Pay or Shop Pay.

We cannot accept gift cards, checks, or money orders for online purchases.

Financing is currently only available at our showroom locations.

After the online order is placed, a confirmation email containing an order number will be sent. Be sure to check the spam/junk folder.

An order status email will be sent 24-48 hours after your order is placed.

To check the status of your order or review your order history, please reach out directly to your product specialist at the showroom. They’ll be happy to provide you with the most up-to-date information and assist with any questions you may have.

To request a change or cancellation, please contact your product specialist or visit your nearest showroom as soon as possible. Please note that due to processing and shipping timelines, changes or cancellations made more than two business days after your order is placed may not be possible and could be subject to additional fees.

Once an online order has been placed, changes cannot be made. However, you may cancel the order by calling our Customer Care at (800)220-2225, ext. 2 or emailing customercare@schneidermans.com. Please note that cancellations must be requested promptly, as processing begins shortly after the order is received.

Shopping cart items will be saved for 30 days. After 30 days all shopping carts are deleted from our system. Sale pricing in a saved shopping cart will automatically update as promotions change.

Unless otherwise noted, your item(s) will be available for standard shipment. If your item is on backorder, you will be notified by customer service within 24 hours (or the next business day) of placing your order.

Schneiderman's Furniture is required to collect sales tax for deliveries to Minnesota and Wisconsin. Some states require consumers to declare purchases and pay sales tax. Please contact your local state or county tax office for details.

Currently we don't offer a gift registry.

Yes, our everyday prices are the same online and in our showrooms.

Yes. We will offer a 30-day price guarantee. Please contact your product specialist for details.

View our current shipping options.

We’re happy to offer full White Glove Delivery that takes care of all of the heavy lifting! For a flat rate trip, we’ll deliver an unlimited number of furniture items to your home. Our delivery team will unpack, fully assemble, and place your furniture in the room of your choice and clean up after themselves before they go. Learn more about our shipping options.

Unfortunately, we're unable to ship to P.O. Boxes. Please provide a valid residential or business address when placing your order.

At this time, we do not offer nationwide delivery. To see where we currently ship and learn more about our delivery options, please visit our Shipping Information page or contact a showroom near you.

Yes, someone must be home to receive and thoroughly inspect all furniture upon delivery. If you’ve selected White Glove Delivery, our team will need access to your home to place and assemble your new furniture.

On the morning of your scheduled delivery, you’ll receive an email with a tracking link, or you can visit our Track Your Delivery page for updates.

We use multiple shippers and carriers to provide the most efficient shipping and delivery for large purchases. Not all carriers provide online tracking information. Contact our delivery department at (800) 220-2225 ext. 2 to discuss any tracking information that may be available.

We highly recommend that you inspect all items in your delivery before signing any documentation and note any damage with the shipping company. Please report damage immediately to Customer Care by calling (800) 220-2225 ext. 2 or emailing them at customercare@schneidermans.com.

We accept returns within 7 days on in-stock merchandise that is in new, unused condition for a full merchandise refund. Please note that all shipping charges—including return shipping—are the responsibility of the customer.

Certain items are non-returnable, including:

• Mattresses and box springs
• Mattress protectors and bed pillows
• Lift chairs
• Closeout, Back/Room, or final sale items

Refunds to credit cards are typically processed within 48 hours of receiving the returned item(s) and billing information. Refunds by check will be mailed and may take up to 10 business days to arrive.

For questions or to initiate a return, please contact our Customer Care team at (800)220-2225 ext. 2 or email us at customercare@schneidermans.com.

Manufacturers' warranties will cover replacement parts for at least one year, some significantly longer. The exact length and terms of these warranties vary by manufacturer, but service and shipping are not covered.

In addition to the manufacturers' warranties, Schneiderman's Furniture offers a service warranty for one year to help with repair costs.

For full details on specific products, contact customercare@schneidermans.com.

Customer Care representatives are available Monday - Friday, 9am-5pm CST and Saturday, 8am-4pm CST at (800)220-2225, ext. 2. You can also email customercare@schneidermans.com and your questions will be answered in 1-2 business days.

Your credit card will be charged when the transaction is submitted.

Every page in the schneidermans.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

To learn more, please read our privacy policy and terms & conditions.

The credit card verification number (CVV1, CCID) is often asked for by merchants for them to secure card not present transactions occurring over the Internet, by mail, fax or over the phone as an added security feature. This number is usually 3-4 digits in length and can be found on the back or front of your credit card pending the card issuer.

Complete our unsubscribe form and we'll remove you from our mailing list. Please note, due to the lead time, you may receive one additional catalog before the opt-out will take effect.