Who can I talk to if I have questions about furniture, mattresses or home décor?
If you have questions or need additional information about a product, please contact a showroom location near you. A Product Specialist will assist you with any product questions.
What are Customer Care hours?
Customer Care representatives are available Monday - Friday, 9:00AM - 5:00PM CST and Saturday, 8:00AM - 4:00PM at (800)220-2225, ext. 2. You can also email firstname.lastname@example.org and your questions will be answered within 1-2 business days.
Can I order off-line?
Yes, you may visit or call any of our showrooms to place an order with one of our Product Specialists.
What forms of payment do you accept for online purchases?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Apple Pay or Shop Pay.
We cannot accept gift cards, checks, or money orders for online purchases.
Financing is currently only available at our showroom locations.
What can I expect after placing an online order?
After the online order is placed, a confirmation email containing an order number will be sent. Be sure to check the spam/junk folder.
24-48 hours after order is placed, an order status email will be sent.
How do I check the status of my order?
To check the status of your order or review your order history, please contact our delivery department at (800)220-2225, ext. 1 or email email@example.com.
How can I make a change or cancel my order placed in-store?
To make changes or to cancel your order, please contact a showroom or your Product Specialist. Due to shipping and processing, cancellations or order changes after two business days may not be possible and are subject to additional fees.
How can I make a change or cancel my online order?
Once an online order is placed, it cannot be changed, only cancelled. Please call (800)220-2225, ext. 2 or contact firstname.lastname@example.org.
Can I save items in my shopping cart for purchase at a later date?
Shopping cart items will be saved for 30 days. After 30 days all shopping carts are deleted from our system. Sale pricing in a saved shopping cart will automatically update as promotions change.
How do I know if my items are available immediately?
Unless otherwise noted, your item(s) will be available for standard shipment. If your item is on backorder, you will be notified by customer service within 24 hours (or the next business day) of placing your order.
Will I pay sales tax?
Schneiderman's Furniture is required to collect sales tax for deliveries to Minnesota and Wisconsin. Some states require consumers to declare purchases and pay sales tax. Please contact your local state or county tax office for details.
Do you have a gift registry?
Currently we don't offer a gift registry.
Are the prices the same on your website as in your showrooms?
Yes, our everyday prices are the same online and in our showrooms. Sign up for the Schneiderman's Furniture newsletter and find out about special offers, contests, new product launches and in-store events.
Do you offer a price guarantee?
Yes. We will offer a 30 day price guarantee. Contact store or Product Specialist for details.
Shipping and Processing
What shipping options are available?
View our current shipping options.
What services are included in white glove delivery?
We’re happy to offer full White Glove Delivery that takes care of all of the heavy lifting! For a flat rate trip, we’ll deliver an unlimited number of furniture items to your home. Our delivery team will unpack, fully assemble and place your furniture in the room of your choice and clean up after themselves before they go. Learn more about our shipping options.
Why can't I track my Greater Minnesota delivery online?
We use multiple shippers and carriers to provide the most efficient shipping and delivery for large purchases. Not all carriers provide online tracking information. Contact our delivery department at (800) 220-2225 ext. 2 to discuss any tracking information that may be available.
Can orders be shipped to a P.O. Box?
We cannot ship to a P.O. Box, please provide a residential or business address during your order entry.
Does Schneiderman's Furniture ship nationwide?
We currently don't offer nationwide delivery. Learn more about our shipping options.
What is Schneiderman's return policy?
Schneiderman's Furniture will accept returns within 7 days on in-stock merchandise in new condition for a full merchandise refund. All shipping costs will be the responsibility of the customer, including any return shipping costs. Schneiderman's is unable to accept returns on all mattresses, boxsprings, mattress protectors, lift chairs, closeouts and Back/Room items.
Refunds by credit card are typically processed within 48 hours of receiving the returned item(s) and billing information. Check refunds will be mailed to you (which may take up to 10 business days).
What if my furniture arrives damaged?
We highly recommend that you personally inspect all items in your delivery before signing any documentation and note any damage with the shipping company. Please report damage immediately to customer care (800) 220-2225 ext. 2 or email@example.com.
Do I have to be home to receive my furniture?
You must be home to thoroughly inspect all furniture upon arrival. If you elect the $299 white glove delivery, shippers will need access to your home to place and assemble your new furniture.
How can I track my local delivery online?
Customers who live locally can track the status of their delivery the morning that it is scheduled to be delivered via email link provided or our Track Your Delivery page.
I am nervous about ordering online. What happens if my furniture breaks?
Manufacturers' warranties will cover replacement parts for at least one year, some significantly longer. The exact length and terms of these warranties vary by manufacturer, but service and shipping are not covered. In addition to the manufacturers' warranties, Schneiderman's Furniture offers a service warranty for one year to help with repair costs. For full details on specific products, contact firstname.lastname@example.org.
Who can I contact with questions after my furniture arrives?
Customer Care representatives are available Monday - Friday, 9am-5pm CST and Saturday/Sunday, 8am-4pm at (800)220-2225, ext. 2. You can also email email@example.com and your questions will be answered in 1-2 business days.
If I place an order online, when is my credit card charged?
Your credit card will be charged when the transaction is submitted.
When I submit credit card information online, is it secure?
Every page in the schneidermans.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
What is the credit card verification number?
The credit card verification number (CVV1, CCID) is often asked for by merchants for them to secure card not present transactions occurring over the Internet, by mail, fax or over the phone as an added security feature. This number is usually 3-4 digits in length and can be found on the back or front of your credit card pending the card issuer.
How do I remove my email address from your mailing list?
Complete our unsubscribe form and we'll remove you from our mailing list. Please note, due to the lead time, you may receive one additional catalog before the opt-out will take effect.