emily M – I love my new sofa, chair and ottoman! The fabric turned fabric I choose turned out beautifully! The delivery staff were very friendly and professional, and even took my old couch outside for me! The salesperson I worked with, Carley, was always helpful and patient with me.
ms. patricia M
ken & rita E – We like the new sofa very much. The delivery team did a good job getting the sofa into the house and in place in our living room. We did have a concern that there was a lot of fine dust (and some lint) on both pieces upon arrival. Both required a good vacuuming before we used them.
willard S – Matches very well, but some wrinkles when sat on. Seems maybe material isn't tight enough.
kathy K – Love the couch, it's very comfy and it fit well into our room decor!
pat and john B
st paul S – This is a second purchase of this type of sofa. I have one at home and bought this one for a guest room at work.
carol L – I'm happy with my sofa. And the service
carol C – Love the sofa. Great quality. Have always been satisfied with products from Schneidermans. Thank you .
nancy H – Excellent product and service from store to delivery.
darwin & lois H – Like the sofa and is comfortable to sit on. Color is correct.
kathy & drew B
diane lundeen/naomi M – the furniture was not covered and it was snowing
I had to ask the movers to go to the truck and get a blanket to set this on end in the elevator
One (newbie) mover stood on the blanket with his snowy shoes
mary A – I am very happy with the quality, appearance and comfort of the Flexsteel sofa I purchased and look forward to using it for many years to come.
caroline L – love the fabric; very firm seating.
bruce w T
glenn howard W
ms diane S – Both the sofa and chairs have manufacturer's defects. The material chosen (for which I paid more than the base price) has a clear vertical/horizontal alignment. There are multiple locations where installation is visibly crooked - in particular, on chair arms and on the fronts of the arms for both of the chairs and the sofa. The chair seat cushions also extend beyond the lower portion of the chair's front frame by as much as 1-1/2" (and why don't they match the zero overhang for the couch's?) and the two chair cushions don't match in thickness - one is too thick compared to the other.
This purchase is a Flexsteel that replaces a Flexsteel sofa and two chairs I was happy with for over 25 years. I am genuinely shocked by the lack of quality control - if the company's workers can't properly install a particular fabric, they should delete it from the selection they offer, and if their inspections people can't flag something like this before letting it ship out, someone should be demoted to other work or let go. I worked in a fabric store for three years when I was younger and have done considerable sewing, slipcovering and some upholstering in my life, so I'm not unknowledgeable. I will be writing to the company about the experience - I never expected it with what I assumed was a Flexsteel continuing reputation.
A customer service rep from Schneiderman's will be coming to look at the furniture next Saturday. I in no way am angry at my salesperson, Molly, or Schneiderman's - this is the manufacturer's doing, and we're all caught in the crossfire and have to waste time and money rectifying it. I hope the problems can be resolved - I'm not looking for monetery compensation - these are very likely the last living room pieces I'll purchase in my life plus I'll be looking at them for the next however-many years, so they have to be acceptable.
deanna R – Love it; 100% satisfied
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