FAQs

Shopping

Who can I talk to if I have questions about the furniture?

If you need additional information about a product, please contact a showroom location (phone numbers are at the bottom of the page). Our Sales Consultants will provide you any additional information you need. You can also email at esales@schneidermans.com and your questions will be answered no later than the next business day.

When can I contact Customer Care?

Customer Care representatives are available M-F, 7am-6pm CST and Sat, 8am-5pm at (800)220-2225, ext. 1. You can also email customercare@schneidermans.com and your questions will be answered no later than the next business day.

Can I order off-line?

Yes. If you live close to one of our stores, you may talk to one of our Sales Consultants. To find a store near you, please see our Locations page. You can also order via phone by contacting a Sales Consultant at any location.

What forms of payment do you accept for online purchases?

We accept all major credit cards including Visa, Master Card, American Express and Discover. We cannot accept gift cards, checks, or money orders for online purchases. Financing is currently only available at our showroom locations.

Will Schneiderman's send a confirmation email once an order is received?

Yes. You will receive a confirmation email immediately. Please print and save this email for your records. The order number contained in this email will be helpful should you need to contact customer service regarding your order.

How do I find out the status of an order placed online?

To check the status of your order or review your order history, please contact our delivery department at (800) 220-2225, ext 2 or email customercare@schneidermans.com.

How can I make a change or cancel my order?

To make changes or to cancel your order, please contact customer service at (800) 220-2225, ext. 1 within two business days of placing your order. Due to shipping and processing, cancellations or order changes after two business days may not be possible and are subject to additional fees.

Can I save items in my shopping cart for purchase at a later date?

Shopping cart items will be saved for 30 days. After 30 days all shopping carts are deleted from our system. Sale pricing in a saved shopping cart will automatically update as promotions change.

How do I know if my items are available immediately?

Unless otherwise noted, your item(s) will be available for standard shipment. If your item is on backorder, you will be notified by customer service within 24 hours (or the next business day) of placing your order.

Will I pay sales tax?

Schneiderman's Furniture is required to collect sales tax for deliveries to Minnesota and Wisconsin. Some states require consumers to declare purchases and pay sales tax. Please contact your local state or county tax office for details.

Do you have a gift registry?

Currently we do not offer a gift registry.

Are the prices the same on your website as in your stores?

Yes, our prices online and in our retail stores are the same.

Shipping and Processing

What shipping options are available?

$299 white glove delivery service is available to the 48 contiguous United States with $99 delivery service available in Minnesota.

What services are included in $299 white glove delivery?

Your furniture items will be placed in your room, fully assembled and ready for you to enjoy. A $299 delivery can include any amount of furniture delivered to your home in one trip. Schneiderman's Furniture will cover any additional costs based on order size and weight.

How long until my furniture arrives?

Schneiderman's Furniture uses multiple shippers to provide the most efficient service possible. 2-3 week lead time on in-stock merchandise is typical. If your merchandise will be delayed, you will be contacted by our delivery department.

How can I track my delivery online?

We use multiple shippers and carriers to provide the most efficient shipping and delivery for large purchases. Not all carriers provide online tracking information. Contact our delivery department at (800) 220-2225 to discuss any tracking information that may be available.

Can orders be shipped to a P.O. Box?

We cannot ship to a P.O. Box, please provide a residential or business address during your order entry.

Does Schneiderman's Furniture ship to Hawaii, Alaska or U.S. territories?

Advertised shipping rates apply to the lower 48 states. We currently do not offer international delivery or delivery to Alaska or Hawaii.

What is Schneiderman's return policy?

Schneiderman's Furniture will accept returns within 7 days on in-stock merchandise in new condition for a full merchandise refund. All shipping costs will be the responsibility of the customer, including any return shipping costs. Schneiderman's is unable to accept returns on all mattresses, boxsprings, mattress protectors and lift chairs.

What if my furniture arrives damaged?

Any damage is the responsibility of the shipping company, however, Schneiderman's will provide contact information and any possible assistance in your damage claim. Please note that most shippers require damage be reported within 24 hours of receipt. For this reason, we highly recommend that you personally inspect all items in your delivery before signing any documentation and note any damage with the shipping company.

Do I have to be home to receive my furniture?

You must be home to thoroughly inspect all furniture upon arrival. If you elect the $299 white glove delivery, shippers will need access to your home to place and assemble your new furniture.

Service

I am nervous about ordering online. What happens if my furniture breaks?

Manufacturers' warranties will cover replacement parts for at least one year, some significantly longer. The exact length and terms of these warranties vary by manufacturer, but service and shipping are not covered. In addition to the manufacturers' warranties, Schneiderman's Furniture offers a service warranty for one year to help with repair costs. For full details on specific products, contact esales@schneidermans.com.

Who can I contact with questions after my furniture arrives?

Customer Care representatives are available M-F, 7am-6pm CST and Sat, 8am-5pm at (800)220-2225, ext. 1. You can also email customercare@schneidermans.com and your questions will be answered no later than the next business day.

Security

If I place an order online, when is my credit card charged?

Your credit card will be charged when the transaction is entered.

When I submit credit card information online, is it secure?

Yes. Please click here to be directed to our security and privacy page.

What is the credit card verification number?

The credit card verification number (CVV1, CCID) is often asked for by merchants for them to secure card not present transactions occurring over the Internet, by mail, fax or over the phone. This number is usually 3-4 digits in length and can be found on the back or front of your credit card pending the card issuer.

How do I remove my email address from your mailing list?

Click the "opt out" link at the bottom of any of our promotional emails or contact customer service at (800) 220-2225.