elaine G – Perfect for the space. Exactly what I hoped for.
john and carol S – Still working with Customer Service - Missing arm covers for both recliners and chairs and are concerned about dye lot issues if they have to be remade. Also, Flexsteel upholstered the recliners and chair with the fabric nap running horizontally versus vertically. (This is a herringbone pattern, so is obvious the pattern should be vertical.) As a result, there are sit and back marks in the fabric that make them look old, wet, and soiled. We have a houseful of Flexsteel items that we have purchased from Schneidermans in the past and this is the first time we have been totally disappointed in the product and appearance. Any assistance in getting this resolved with Flexsteel quickly would be appreciated.
nancy N – Same issue with puckering along front of cushions.
john and carol S – 4 Flexsteel pieces (2 high back chair, one standard chair, and ottoman) were ordered. Recliners and chair were upholstered with the fabric nap running horizontally versus vertically so every time you got up from sitting in the chairs, they had nap ‘discoloration’ in the fabric from seat and back impressions. After one week, the recliners looked years old. Additionally, the herringbone fabric pattern ran in different directions on different sections of the chair. Arm caps purchased but never received. We have many Flexsteel pieces in our home which we have enjoyed for years and these chairs were beyond substandard. Customer Service said “Flexsteel says that’s how they do it” and considered the matter closed. Manager disinterested in finding a solution so all pieces were returned and we were assessed an $600 restocking fee. As long time Schneidermans customers, we found this experience beyond unsatisfactory. Needless to say, this was our last purchase from Schneidermans.
sheila & pierre W
robert & susan H
ralph &kathleen V – Shopping experience with assistance from Celeste was great. Delivery was on time, delivery people were pleasant and efficient. We love the style and colors of the furniture we purchased. It is brand new so we have not had the time to use yet.
marcy B – Lovely.
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