Furniture Care and Protection

Here are a variety of tips and opportunities to protect your furniture. If you're interested in the Protection 1st plan, please ask your Schneiderman's Sales Associate for more details. Following the Protection 1st plan information are a few tips that you can follow to take care of your furniture and help it last for generations.

Protect your furniture from life's little mishaps.

You invest a lot of your time and money to find just the right furniture for your home. Don't let a spot, spill or accident ruin that investment. Protect the appearance of your new furniture with the Protection 1st Plan. It keeps life's little mishaps from becoming big problems.

Take comfort with the protection of Protection 1st.

If the unexpected happens, just call Protection 1st’s 800 number for expert help with any problem covered by the Protection Plan. If a technician is needed, Protection 1st will dispatch a certified, insured technician to perform the work in your home. If Protection 1st cannot resolve the problem, they will replace the item at its original value at no cost to you.

You can’t go wrong. If you don’t use the protection plan, Schneiderman’s will reimburse you the full amount at the end of the five years in the form of a gift card. No small print with this offer!

Whether your purchase is fabric, leather or vinyl upholstery, area rugs, wood or other hard surface furniture, the Protection 1st Plan will protect it so you don't have to worry about it. Relax and enjoy your new home furnishings. We've got you covered for five full years.

We've got you covered for 5 full years.

With a Protection 1st Plan, you are assured of the same level of service every time – exceptional.

Protection 1st’s service team has more than thirty years of experience in solving problems. They draw on a nationwide network of technicians to assure fast response and timely repairs. And they constantly monitor service and repair personnel to ensure they're delivering the highest levels of customer satisfaction.

Any furniture that's worth purchasing is worth protecting – especially since the added cost is only a few cents per day. So protect your new furniture – and your peace of mind. Invest in a Protection 1st Plan.

Schneiderman's Gold Book - Post Purchase Information

Schneiderman's Furniture has one goal in mind: To have totally satisfied customers.

IMPORTANT TELEPHONE NUMBERS

Customer Care & Delivery Scheduling Office....952-435-7784

Duluth & Surrounding Area....218-427-2123

Greater Minnesota & Wisconsin (Customer Care ext. 1, Delivery ext. 2)....800-220-2225

DELIVERY AND SERVICE DEPARTMENTS CLOSED

New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

OUR COMMITMENT TO SERVICE

From the moment you enter one of our showrooms, and even after your new furniture is placed in your home, our entire staff has one goal in mind: To give you service above and beyond the acceptable standards recommended by the National Home Furnishings Association.

SCHNEIDERMAN'S 30 DAY PRICE GUARANTEE

If within 30 days from the date of purchase the item you purchased goes on sale for less than your original purchase price, we will honor the lower price as long as:

• The price is not a clearance or floor sample price.
• You didn't take advantage of a special financing offer. (any financing offer longer than 90 days)

ONE-YEAR FREE SERVICE WARRANTY

For one year after delivery or pick up of your purchase, free service is provided by Schneiderman's Furniture for repairs of manufacturing defects in materials and workmanship.

• ALL FURNITURE EXCEPT UPHOLSTERED

• If your purchase was delivered in our trucks, we will either pick up the item or send one of our service personnel to your home, at our option, at no extra charge. If it is determined that the piece cannot be repaired it will be exchanged for the same or similar merchandise.

• UPHOLSTERED FURNITURE

• Upholstered furniture is warranted for defects in seat cushions, frames, or mechanisms unless damage is due to misuse or lack of proper care.
• Please Note: Fabrics are not warranted for wear or colorfastness unless stated by the manufacturer. If there is a fabric problem caused by a manufacturing defect in the materials or workmanship, the item will be repaired or replaced at our option.

 

EXCLUSIONS

1. Items sold "as is" are sold with no exchanges or replacements. Repair is available on a charge basis. Repairs on "as is" items are not guaranteed.
2. Schneiderman's Furniture cannot be responsible for consequential damage to merchandise if you elect to pick up your furniture or move it from one location to another after delivery.
3. If your merchandise is delivered or moved outside our normal delivery area, it is your responsibility to return it to our warehouse (at your cost) for service of repairs covered under the warranty.

All guarantees and warranties are extended to the original purchaser.

IMPORTANT INFORMATION ABOUT CUSTOMER CARE

Our customer care department is available to schedule in-home service if you have a concern after delivery.

952-435-7784

7:00 am to 6:00 pm - Monday - Friday

8:00 am to 5:00 pm - Saturday

For emergency service contact a store manager during store hours. If you need service after delivery, your customer care provider will set an appointment for one of our service technicians to come to your home. In other cases, we may need to remove your new furniture from your home or office when more detailed work is required. Please rest assured that Schneiderman's Furniture will make every effort to resolve all reasonable concerns in a timely manner.

SPECIAL ORDERS

When furniture is ordered, not taken from stock, your purchase is referred to as a Special Order. It is your responsibility to check your order for accuracy. Unless we hear otherwise, your order will be delivered as written. in some cases, special orders can be delayed by fabric shortages, changes in production schedules, or shipping delays beyond our control. Your sales consultant will do their best to keep you informed if there has been a change in your estimated time of arrival for your special order. If you have a question about the arrival time of your special order, please call your sales consultant. We will be happy to make changes or cancellations on orders as long as the manufacturer involved will accept the change or cancellation. A 20% fee will be charged on all special orders we are unable to cancel. If an item is discontinued, you will have the option of re-selecting like merchandise or receiving a refund. Unforeseen shipping delays by freight carriers can add 10 days or more to the expected arrival date of your special order.

STOCK ORDERS

If you have ordered items from our normal stock, your purchase is referred to as a Stock Order. It is your responsibility to check your order for accuracy. Unless we hear otherwise, your order will be delivered as written. If items you purchase from our normal stock are temporarily out of stock, they will be reserved for you from incoming shipments. Your sales consultant will give you an estimated time of arrival. If you have any further questions about the arrival time of your order, please call your sales consultant.

IN HOME DELIVERY SERVICE

Time of Delivery: We will contact you one to two days in advance of your scheduled delivery date to give you a two hour time window for delivery. We will make every effort to make your delivery within a two hour window of your scheduled time. Please be aware that unforeseen events can cause these times to vary, but our accuracy at meeting these times has been over 95%.

IMPORTANT

Deliveries are loaded on our trucks in the order they are scheduled. If you are not home for your delivery, your furniture must be loaded and unloaded at each subsequent delivery. This risks damage to furniture and can result in our drivers missing their time windows. If you can't be home to accept your scheduled delivery, please notify our delivery set-up office at least 48 hours in advance.

To ensure your total satisfaction, every member of our delivery service staff is employed by Schneiderman's Furniture. What's more, your new furniture is delivered in our own trucks If an unforeseen problem should arise during delivery, your delivery driver will contact our office by cellular phone to quickly resolve the problem.

• Our Delivery Team Will Perform the Following Services:

1. Install and set up your new furniture exactly where you want it.
2. Assemble beds, light bridges, and end units.
3. Level wall units, china cabinets, entertainment centers, and bookcases. It is important to note that heavy pieces of furniture such as wall unites, chests, and dressers will have a tendency to settle into carpeting. Also, it may be necessary to place the item far enough from the wall so it does not rest on the carpet's tack strip.
4. Install glass shelves in china cabinets and bookcases.
5. Set up bed frames and support systems.
6. Place mattress set on support system after removing factory wrapping.

If it is difficult to maneuver a piece of furniture in narrow halls, doorways, or stairwells, then Schneiderman's Furniture cannot be responsible for any damages to furniture, floors, or walls. If arrangements have not been previously negotiated, difficult installation may require additional set-up charges, or the signing of a waiver on the delivery invoice. If your home is not accessible to our truck, it will be your responsibility to provide a means of transportation from the truck to your home. It is your responsibility to inspect each item for damages or defects. If damages or defects cannot be resolved by our drivers, our customer care department will contact you to schedule a service call to correct the problem to your satisfaction.

PLEASE NOTE: Due to time and liability restrictions, our insurance regulations prohibit our drivers from moving stereo equipment, objects of art, or other personal accessories; nor are they allowed to hang objects on a customer's walls.

PAYMENTS ON DELIVERY

Drivers are required to collect POD's upon delivery. Please make certain that arrangements are made for agreed POD payment as the furniture cannot be left unless that agreement is complete. If the amount due is not paid in full at the time of delivery, our drivers are instructed to return your merchandise to our warehouse. You will be contacted by our delivery department to arrange payment in full of your POD before another delivery date is scheduled. If payment is due at delivery, our drivers are authorized to receive: Cash, Bank drafts or cashier's checks, Personal checks, Credit Cards including Visa, Mastercard, Discover & American Express.

PAYMENT PLAN

Subject to credit approval, we also offer longer term financing. Should we be requested to send furniture beyond our normal delivery area, we require advance payment.

LAYAWAYS AND "AS IS" SALES

Layaways: In the event you don't take delivery of your purchase immediately, due to space constraints, we can hold your purchase in our warehouse for a maximum of 180 days. All orders we are holding need to be paid in full after 90 days. Discontinued items, closeouts, or slightly damaged items are sold at drastically reduced prices and are sold "as is" with no refunds, exchanges, warranties, or layaways.

 

Furniture Care and Product Information

NATURAL WOOD FINISHES

Just as no two humans are identical, no two trees are alike. Wood patterns are often impossible to match. This is what creates its inherent beauty. When you select a wood finish which shows the natural grain, you'll treasure its uniqueness for many years to come. Inspect our floor samples with care. They are representative, but not necessarily identical, to the pieces you have ordered. Choosing solid wood furniture is an investment in the special value of natural materials. Each piece naturally responds to changes in temperature and humidity. As solid wood responds to dry air by losing moisture, it shrinks a bit. Table top halves may part slightly, or a few tiny openings may appear on solid wood surfaces. these are natural responses, not manufacturing defects, and do not affect the strength and soundness of the furniture. As the humidity rises, the table top halves and tiny openings will close again. To minimize these natural responses and preserve the beauty of your solid wood furniture, we strongly recommend that you:

• Use extreme caution when solvents or petroleum are near wood products.
• Keep the humidity level in your home at 25 to 35 percent.
• Use the locks on your table at all times.
• Use a high-quality furniture polish.
• Wipe up spills as soon as possible, and protect your table from scratches, excess heat, and sunlight.
• Avoid exposure to direct sunlight.
• Carefully lift rather than drag heavy or abrasive items and dinnerware.
• Manufacturer warranties do not cover burns, impacts, watermarks, or scratches.

 

Lacquer Finishes

Every product with a lacquer finish is first sealed and then lacquered on the top and bottom. If left untreated, the lacquer will dry and become brittle, thereby breaking the seal as the top expands or contracts. By using a good quality furniture polish, the lacquer finish will remain elastic, which enables it to stretch with the wood. this will also help to waterproof all surfaces. Heat or standing water will cause a great deal of damage to a lacquered finish. Never place anything hot directly on your table top. Use a table pad, place mats, or coasters when serving food or drink. Following these simple guidelines will protect and preserve the lasting beauty of your natural wood furniture. (Warning: there is no leg or base treatment that can prevent marring of wood, vinyl, ceramic or granite floors.)

Catalyzed Finishes

Catalyzed lacquers are used with some dining tables and provide a very hard and durable finish and offer some added resistance to certain types of spills. the only maintenance required is cleaning with a damp cloth. No commercial waxes or cleaning products should be applied. Although catalyzed finishes are considered more durable, heat contact, environmental extremes, certain spills and surface damage can still occur. Follow the care suggestions outlined in the wood section. A custom table pad should be considered.

Laminate Tops

Laminates can be easily wiped clean with a damp cloth or sponge and mild soap. General purpose cleaners such as Pine-Sol will work as well. Though laminates are quite resistant and durable, scouring pads, abrasive cleaners, or bleach based cleaners should be avoided as they can dull or scratch the finish. Do not use as a cutting surface and avoid heavy impact and excessive contact with heat. While this surface is the most durable, it can still be scratched and dented.

Fabric

Fabric on your new furniture is included in our one-year service warranty covering defects in materials and workmanship. however, no fabric is warranted against fading, normal wear and tear, abuse, or improper cleaning damages. Vacuum weekly. Dirt and grit will cause fabrics to wear more quickly. Avoid exposure to direct sunlight. Before cleaning any type of stain, pretest a small area for color-fastness. If fabric "bleeds" or shrinks, have it professionally cleaned. Some fabrics have excess fiber that will pill or shed like an expensive sweater. This is not a defect. Most pilling can be removed by trimming or shaving with a fabric shaver.

Arm Covers

Many manufacturers provide free arm covers. We do not recommend using them as they can cause premature wear on the fabric they are placed upon. Further, they can diminish the overall appearance of your sofa or chair. Manufacturers make armcaps from remnant fabric and do not tailor them. We recommend that you do save armcaps (if provided) for possible future use.

Cushioning

When you clean your fabric NEVER remove the cushioning. This can cause shrinkage and poor fit. It is imperative that you reverse your cushions frequently and, when possible, switch from end to end to even the wear of the fabric and the cushion core.

Enjoying Leather

The markings on leather are nature's hallmarks and distinguish genuine leather from synthetic materials. These "finger-prints" are different on every hide and are the results of years or nature's work. Leather is meant to be lived with. The pleasures of leather are for everyday use by everyone. Top grain leather stands up to the rigors of daily life in the home or office. To clean, we recommend a quality leather cleaner followed by an application of leather protectant cream.

Glass

All glass pieces have been carefully inspected and meet or exceed Federal Specifications, which allow small bubbles, minor waviness and hairline scratches. Please thoroughly inspect all pieces upon delivery or pick up. any surface damages caused after delivery or pick up are not subject to refunds or exchanges.

Marble

Natural marble is a porous material and should be protected with a marble polish. It is advisable to use coasters when placing glasses on any marble surface.

If you have questions about proper care, or which products to use for your new furniture, call our customer care department.

WAREHOUSE PICK-UP

Our warehouse and distribution center is housed at 701 Ladybird Lane in Burnsville. If you are scheduled to pick up in-stock items on the same day of purchase, please allow at least one-half hour for preparation. If you are picking up an order previously placed, we can serve you much better if you will call our delivery scheduling department in advance, at 952-435-7784 or 800-220-2225 outside the metro.

CONDITION OF MERCHANDISE

We prefer to un-carton and inspect every item scheduled for pick up. If you wish to pick up your new furniture in the original carton please let us know at least 24 hours in advance. This will give our preparation staff ample time to inspect and prepare your purchase. Please Note: Some manufacturers ship items to us un-cartoned.

LOADING

Please bring ropes, pads and ties with you to secure your furniture to your vehicle. Our staff will assist you in loading, padding and securing your merchandise in your vehicle. We cannot be responsible for damage caused by lack of padding or not securly anchoring your new furniture. Please Note: Schneiderman's Furniture is not responsible for any damages incurred after loading or transporting. Our responsibility for damage ends when you accept your merchandise at our loading dock.

When your furniture arrives at our Burnsville Distribution Center, we will call you with a delivery date. One to two days prior to your delivery, we will confirm delivery and provide a two hour window for anticipated delivery time.

Customer Pick-Up Hours

Twin Cities Metro

Tues-Fri 11:00 am to 7:00 pm

Sat 9:00 am to 4:00 pm

Duluth and Northern MN

Mon-Fri 7:00 am to 3:30 pm

Other times can be arranged by appointment with the showroom